Hello  you may have a few questions about the Susse Collection shop. If you have any further questions use our contact page on this website thank you.

 EU GPSR Compliance Information:

We use Gelato and their supply chain of printers in the manufacturing of our designs onto products sold on this website. Are products are made from eco friendly materials and with FSC/PESC-certified papers. We do not recommend them for children.

For further information see below:

• Manufacturer contact information

  • Name: Gelato

  • Email address: support@gelato.com

  • Postal address: Dronning Eufemias gate 8, 0191 Oslo, Norway

• Age guidelines: For adults

• Warranty (consumer-sales only): 2 years

SHIPPING:

How is my ordered shipped?

Your item is shipped in sturdy packaging protecting your purchase.

No plastic packaging is used in the shipping process.

Our products are printed and shipped on demand. Delivery 3 to 7 days depending on where you live. 

How much does it cost to ship my order?

Flat shipping fee is added at check out.

See our shipping  page for more information.

A rate guide to flat shipping in your country.

Please note Custom tax may be charged on some items in this store. This depends on your location and country you live in.

Our products are usually printed on demand locally and delivered with in your country. Some products maybe shipped from another country and could have  local custom and import duties fee. 

DELIVERY TIMES:

Our products are printed on demand where possible in locally in your country.

It can take 3 to 7 working days to delivery your order to you. This depends on where you live.

PAYMENT:  

The Susse Collection shop uses tow methods payment.

Pay Pal

This store uses PayPal Express for payments. 

PayPal automatically encrypts your confidential information in transit.

Your personal information will be secure.    

Shop Pay

Allowing you to choose a various secure methods of payment.

Your personal information will be secure.                 

TAXES:

In Sweden sales tax is 25% MOMS or VAT and is charge to all private persons around the world. The tax is included on the price of our products.

Customs and import duties.

Our products are usually printed on demand locally and delivered with in your country. Some products maybe shipped from another country and could have  local custom and import duties fee. 

RETURNS:

We hope that you are happy with your order. However if you have a problem with your order please contact us immediately.

My order is damaged what should I do?

If you notice that your order is damaged, please do not accept the package and contact us immediately.

What is it is not what you expected?.

If you have been sent the wrong products in your order.

What to do

Photograph the package and product.

It is very important that you photograph the parcel and the incorrect items products along with proof of your order. Send the images by email to us so we can contact our supplier.

What if you change your mind?

If you change your mind about the product then you will have to pay for the return postage.

Please contact us beforehand and state why you where not happy with your purchase.

Please contact us about returning the item directly to our email address.

You must also have proof of purchase 

More detailed information can be found here on our Refund policy

LEGALS:

Our terms of service on this website

Terms of service

Our privacy policy

Privacy policy

Our Contact Information.

Our company Susse Collection 

Contact phone number: +46767771446

Contact email: susse@sussecollection.com

Contact address: Susse Collection, Storgatan 15, 343 32 Älmhult, Sweden

VAT number: SE681224246601

Organisation number: 681224-2466

All images and designs are the copyright of Susse Collection © 2024 

Susse Collection is a registered company in Sweden

Vat number  SE681224246601